Tower

You will have 7 days from making your booking to sign the Tenancy Agreement. The Reservation Rent is fully refundable if you cancel your booking within this period. Once the Tenancy Agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your Tenancy Agreement and will be offset against the amount due.
To cancel your booking, you must tell Property in writing by sending an email to the property you booked with.

You may be eligible to be released from your agreement if:

No Place, No Pay
Eligibility: This policy is only available to first-year undergraduate or first year postgraduate students.
Conditions:
• You must inform Property within 7 days of receiving your university place rejection.
• You must provide Property with a written rejection letter from your chosen
university/college.
• The final date to submit this evidence is 30th August.
Outcome: If these conditions are met, you can cancel your booking, and we will refund any rent paid.

No Visa, No Pay (International Students)
Eligibility: This policy is applicable only to first-year undergraduate or postgraduate international students coming to the UK.
Conditions:
• You must inform Property within 7 days of receiving notification that your visa application has been declined.
• You must provide Property with an official notification from the visa authorities.
• The final date to submit this evidence is 30th August.
Outcome: If these conditions are met, you can cancel your booking, and we will refund any rent paid.

Cancellation by Property
In the unlikely event that we have to cancel your booking, we will notify you in writing and provide you with alternative accommodation. If the alternative accommodation is not suitable, you will have the option to cancel your booking and receive a full refund of any rent
paid.

General Conditions
• Any refund due will be processed within 14 days of receiving the necessary evidence.
• This policy does not affect your statutory rights.
• If you have any extenuating circumstances that prevent you taking your place at
University or your room with Property, you will need to provide evidence of your circumstances. Cases of this nature are considered on a case by case basis, please contact the residence you booked at to enquire and to understand what evidence we may require.

It is important that you understand that when you sign your Tenancy Agreement, you are entering into a legal agreement with the Landlord, and are liable for the full rent due for the Residential Period.

Cancellation of your Booking by Property
Our terms and conditions require you to sign your Tenancy Agreement online within 7 days of receiving the Offer of Accommodation.
If you fail to sign your agreement within this timescale we may cancel your booking, giving notice by email, and you will forfeit any ‘reservation rent’ paid if it is outside the 7-day cooling off period.

Spain 

You have the right to cancel your booking within 14 days of the booking date ("Cooling-Off Period") and receive a full refund of all payments made, including any booking fees or deposits, provided that the residential period ("Tenancy Period") has not yet commenced.
If you cancel after the Cooling-Off Period but before the tenancy start date, you may still be eligible for a refund only under the following conditions:
You are unable to secure a place at a university or college located in the same city as the accommodation.

In either case, you must provide supporting evidence. If approved, a full refund will be issued, excluding any non-refundable booking fees, if applicable.
Once your tenancy begins and you have moved in, your security deposit will be held in a separate bank account and used against any damages (excluding fair wear and tear), unpaid rent, or other charges incurred during your stay. The remaining balance of the deposit will be refunded to you within 14 days of the end of the tenancy agreement.
It is important to understand that by booking the accommodation, you are entering into a legally binding agreement with the property owner and are liable for the full duration of the tenancy unless a valid cancellation reason is accepted.