Castle Gate Haus, Nottingham

Cancellation Policy – 2026/27 Academic Year

Signing a contract is legally binding and means you are financially responsible for all accommodation costs associated with your booking. Once the contract is signed, cancellation is only permitted under the conditions outlined below.

You may be released from your contract if one of the following conditions is met:

1. 3-Day Cooling-Off Period
If you sign your contract on or before 31st July 2026, you may cancel within 72 hours (including weekends) of signing by submitting a cancellation request via your portal account under the “Your Requests” tab. All requests are subject to approval by the Property Manager.

If you request cancellation after 72 hours of signing, or if you sign on or after 1st August 2026 (when the cooling-off period is not applicable), your contract will only be cancelled once a suitable replacement tenant is found.

2. Replacement Tenant
To cancel after the cooling-off period, you must submit a cancellation request and arrange a suitable replacement tenant. The replacement must meet the Property Manager’s approval and the following conditions:

• The replacement tenant must be approved as suitable by the Property Manager
• The new tenant will be charged the rent at the time of their application
• All outstanding rent and any applicable administrative/transfer fees must be cleared
• Any charges identified during room inspection must be paid
• The new tenant must pay all required deposits and outstanding rent
• The new tenant must sign a tenancy agreement for the remaining contract period
• All required documents, including guarantor details (if applicable), must be submitted

If your tenancy has already started and the room has been occupied, a £50 fee will be charged to cover preparation costs for the replacement tenant.

Special Circumstances

In certain situations beyond your control, cancellation may be allowed if all conditions are met:

1. First-Year Guarantee
If you are entering your first year (Foundation or Undergraduate) and do not achieve the required grades, you may cancel your contract by submitting a request within 48 hours of receiving your results, along with valid supporting evidence.

Eligible evidence includes:

• UCAS confirmation or screenshot showing failure to meet required grades
• Official college/university letter confirming the same

If approved, all deposit and rent payments will be refunded in full. This does not apply if you have already completed a foundation year.

2. International Students (Visa Rejection)
If your visa application is denied, you may cancel your contract provided it has not yet started. You must submit a cancellation request before the contract start date along with supporting evidence.

Accepted evidence includes:

• Official visa rejection letter
• University/college confirmation of inability to secure admission

If approved, all deposit and rent payments will be refunded in full.

Additional Notes

• If none of the above conditions are met, you will remain liable for all rent and associated fees.
• If cancellation is approved, any deposit or rent paid will be refunded accordingly.
• If you have already moved in, you will be charged for the duration of your stay until cancellation is processed, along with the £50 replacement preparation fee.

For any queries, please contact the Property Manager before signing the contract.


Cancellation Policy – 2025/26 Academic Year

• Signing a contract is legally binding and means you are financially responsible for all accommodation costs associated with your booking. There is no cooling-off period, and once the contract is signed, you can only be released by completing the replacement tenant process outlined below.

  Replacement Tenant Requirement
  To cancel your contract, you must submit a cancellation request via your portal account under the “Your Requests” tab and arrange a suitable replacement tenant for your room. The replacement must meet the Property Manager’s approval and the following conditions:

• The replacement tenant must be approved as suitable by the Property Manager
• The new tenant will be charged the rent at the time of their application
• All outstanding rent and any applicable administrative/transfer fees must be cleared
• Any charges identified during room inspection must be paid
• The new tenant must pay all required deposits and outstanding rent
• The new tenant must sign a tenancy agreement for the remaining fixed term
• All required documents, including guarantor details (if applicable), must be submitted

• If your tenancy has already started and the room has been occupied, a £50 fee will be charged to cover preparation costs for the replacement tenant.

  For any queries regarding the cancellation policy, please contact the Property Manager before signing your contract.