The Warehouse Preston

Cancellation Policies

Cooling-Off Period
1.1 Cooling-Off Period – When Booking is Made Before 1st August

Unless you have already collected the keys to the accommodation, you may cancel your booking by contacting the Property Team within 7 days after we send you an email confirming your booking offer (the “7 Day Cooling-Off Period”).

If you cancel within this period, we will make no charge and will return any Advance Rent you have already paid.

1.2 Cooling-Off Period – When Booking is Made After 1st August

Unless you have already collected the keys to the accommodation, you may cancel your booking by contacting the Property Team within 24 hours after we send you an email confirming your booking offer (the “1 Day Cooling-Off Period”).

If you cancel within this period, we will make no charge and will return any Advance Rent you have already paid.

Replacement Tenant
2.1 Sourcing a Replacement Tenant

If you no longer wish to live in the accommodation, you will remain liable for the full contractual rent, unless and until a suitable replacement tenant is found.

If a suitable replacement tenant is found and a new tenancy agreement is signed with them, you will be released from your obligations under the original Tenancy Agreement, and any Advance Rent/overpaid rent will be refunded to you, minus an administrative fee of £50.

A replacement tenant must be approved by the Property Team and meet all necessary criteria.

If a replacement tenant is sourced before the tenancy start date, and the takeover is successful, you will no longer be liable for future contractual obligations from the start date of the replacement tenant’s tenancy.

No Visa, No Pay
3.1 Failure to Obtain a Visa

If you are required to obtain a UK Visa to take up the accommodation and fail to do so, we will cancel your Tenancy Agreement and refund any Advance Rent payments minus any transaction charges.

To be eligible for this cancellation, you must provide the following within 72 hours of receiving official confirmation that your visa was declined:

Written confirmation that you wish to cancel your reservation.

Official evidence showing that your UK Visa was declined.

No Place, No Pay
4.1 Failure to Meet Academic Entry Requirements

If you fail to gain the required qualifications and are not accepted into University, you may cancel your Tenancy Agreement.

We will refund any Advance Rent payments minus transaction charges, provided you submit the following within 72 hours of your exam results being published:

Written confirmation that you wish to cancel due to failure to obtain the required grades for your first-choice University.

Supporting evidence from the University or UCAS.

Other Cancellation Policies
5.1 Extenuating Circumstances

If you are unable to attend University or live away from home due to extenuating circumstances (such as ill-health or family issues), please contact the Property Team to discuss the matter.

We may require proof of such circumstances before agreeing to terminate the Tenancy Agreement.

You will remain liable for rent payments until a release date is agreed. A £50 administrative fee may apply for tenancy variations.

Note: The following are not considered extenuating circumstances:

Change of mind

Booked different accommodation

Accepted onto a placement or exchange program

Single semester course

Classes being delivered online (temporarily or permanently)

Deciding to commute to your university city

5.2 Cancellation by the Property

Failure to Sign the Tenancy Agreement: If you fail to sign the Tenancy Agreement within 7 days from the reservation email date (or 24 hours if booked after 1st August), your booking will be automatically cancelled.

Failure to Pay Advance Rent: If Advance Rent is due and you fail to pay within 7 days of the reservation date (or 24 hours if booked after 1st August), your booking will be automatically cancelled.

Failure to Pay Initial Rent Instalment: If you fail to pay the initial rent instalment before the Tenancy start date, your booking will be treated as a "Cancellation by You – Replacement Tenant" (see section 2 above).

Failure to Collect Keys: If you fail to collect your keys within 28 days of the Tenancy start date, the Property reserves the right to:

Cancel your booking and terminate the Tenancy Agreement.

Re-let the room.

Any rent paid (including Advance Rent) will not be refunded to cover losses incurred from unlet rooms.
This provision takes precedence over other cancellation clauses.

5.3 Provision of Incomplete or False Information

If you fail to provide complete, accurate, or truthful information during your application process (e.g., guarantor details or other documentation), this could result in cancellation of your booking.

Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The Parties irrevocably submit to the exclusive jurisdiction of the English courts over any claim, dispute, or other matter arising under or in connection with this Agreement.