True Swansea

Cooling-Off Period:
There is a 5-day Cooling-Off Period for bookings made until 31st July 2025 following the signature of the Tenancy Agreement. During this period, the Tenancy Agreement is not legally binding and can be cancelled. After this period, the Tenancy Agreement becomes legally binding.

For bookings made on or after 1st August 2025, there is no Cooling-Off Period.

If the tenant occupies the accommodation within the Cooling-Off Period, the Tenancy Agreement becomes legally binding from the date of occupation, and the Cooling-Off Period ends immediately.

If the tenant cancels within the Cooling-Off Period, they will be entitled to a full refund of any rent paid.

Replacement Tenant Found:
If the tenant wishes to cancel after the Cooling-Off Period but before occupation, they can cancel only if they can offer proof of one of the allowed cancellation reasons. However, the tenant will remain liable for the full Rent unless a replacement tenant can be found.

The replacement tenant must take over the full rent liability and terms outlined in the Tenancy Agreement.

The Property will consider the request for a replacement tenant at their discretion and extra charges may apply in accordance with the Reletting Policy.

If the tenant wants to arrange a replacement after moving in, this will be considered a surrender of the tenancy, and extra charges apply.

No Visa, No Pay
If the tenant’s visa is declined by UK Visas and Immigration (UKVI), they may cancel and receive a full refund if notice is provided to the landlord before 22nd August 2025.

This does not apply if the tenant did not complete necessary steps for the visa application or the university could not issue a CAS number due to incomplete steps.

Supporting evidence must be provided to the Property before the deadline for the refund to be processed.

No Place, No Pay
If the tenant is declined a university place or cannot attend university for reasons other than not meeting the academic requirements, they may cancel their booking and obtain a full refund if the notice is provided before 22nd August 2025.

The tenant must provide supporting evidence to the Property in writing within 48 hours of learning about the change in their circumstances.

If the tenant moves to a different university where the Property offers accommodation, the booking will be transferred to the alternative property, provided there is a suitable match.

If no suitable property is available, the booking will be cancelled.

Other Cancellation Policies:
Proof Requirement: The tenant must submit proof of their cancellation reason in writing to the Property within 48 hours of being made aware of their situation. If this is not done by the deadline (22nd August 2025), the cancellation request will be rejected.

Cancellation after Occupation: If the tenant has already taken occupation, they are not eligible for cancellation and must find a replacement tenant.

Reletting Policy: If the tenant cancels prior to occupation and provides a replacement tenant, the decision is made at the Property’s discretion, and additional administrative charges may apply.

Surrendering Tenancy: If the tenant wishes to arrange a replacement tenant after checking into the property, it will be considered a surrender of tenancy, and extra charges will apply as per the House Rules.

The tenant remains responsible for rent payments until a replacement tenant is found, the new agreement is signed, and the cooling-off period for the new tenant ends.

To Request Cancellation:
If the tenant needs to cancel under any of the above policies, they should send a written request with supporting evidence.
If the cancellation request is accepted, any Advance Rent Payment will be refunded in full to the account from which it was paid.